Contact Lucky Days Support
Lucky Days Casino Support – Contact Options, Email, and Live Chat
Lucky Days Casino offers several contact options to reach its support team. The most popular method is the live chat feature, available on both the website and the mobile version. You can also get answers to your queries by sending an email. The site includes a section with frequently asked questions, providing all the necessary information for a quick resolution to common issues.
For immediate assistance, use the live chat. For more detailed and complex questions, it’s better to send an email where you can attach files and screenshots. The customer care team is available to help with verification issues, bonuses, deposits, withdrawals, account access, account verification, and affiliate program inquiries. Contact with specialists is only available during business hours. Clients can seek guidance from 7:00 AM to 11:00 PM GMT. Generally, the waiting time for a response from a specialist does not exceed 28 minutes. Support is provided in multiple languages, including English, German, Finnish, and French.
How to Contact Lucky Days Casino
In this section, you can learn more about the main channels of communication and how to get client help.
Live Chat
Live chat is the fastest and most popular way to connect with the Lucky Days online casino support team. To ask a question and receive an answer, follow these simple steps:
1. If you’re using a computer, the chat icon will appear in the upper right corner, as shown in the screenshot. If you are on the mobile version of the site, first select the menu icon in the lower right corner and then click on Help.
*(Help section on the Lucky Days homepage)*
2. A sidebar will open, offering answers to frequently asked questions. To connect with a specialist, click on the Contact Us icon.
*(Connect with the support team by clicking the Contact Us button)*
3. Next, to connect with an operator, select Live Chat.
*(Choosing the contact option)*
4. A form will open in a new window. Enter your email address, provide your name, and formulate your question.
*(Filling out the form to contact support)*
5. After this, you will gain access to the chat. The first response from a specialist may not come immediately, with typical waiting times being up to 28 minutes. Once the dialogue begins, answers to your queries will be provided promptly.
Through Live Chat, a wide variety of issues can be resolved, including profile-related matters, issues regarding account blocks, deposits, and more.
The second option for contacting Lucky Days support is to send an email. This method is preferable for clients facing complex questions related to withdrawal issues or account top-ups. The processing speed for incoming emails is high, but the response may take anywhere from a few hours to several days, depending on various factors like the support team’s workload and the complexity of the issue.
To contact via email, follow these steps:
1. Click on the Contact Us button and select the second option, Send a Message, as shown in the screenshot.
*(Contacting support via email)*
2. Fill in all fields in the pop-up window. You need to provide your name, email address, and formulate your question.
*(Filling out the form)*
3. Then, click the Send button.
*(Sending the message)*
Your request will be reviewed within three days. The feedback will be sent to the email address provided in the form.
Social Media and Messengers
Lucky Days online casino does not have official pages on social media, and its operators do not communicate with clients through messengers.
What is the Average Response Time for Lucky Days Support?
The average waiting time for a response depends on the method of communication you choose, as well as the workload of the operators and the time of day.
| Contact Method | Response Time |
| Live Chat | Up to 28 minutes |
| From 1 to 72 hours |
Solutions for Common Issues and Technical Issues at Lucky Days Casino
If you encounter problems at Lucky Days online casino, it’s essential to know the steps to quickly and effectively resolve the situation. Some issues can be addressed independently by reviewing information in the FAQ section.
Lucky Days Website Not Loading
If the Lucky Days website is not loading, there may be connectivity issues. It’s essential to check if other websites are loading – if they aren’t, try restarting your router. If that doesn’t work, contact your service provider.
Another reason the Lucky Days site might not load could be related to the user’s geolocation. Residents of the USA, Portugal, Spain, Costa Rica, Algeria, Albania, Cyprus, Denmark, Russia, France, and Mexico may experience difficulties.
If the casino site does not load, the problem may be temporary. Try accessing it later, using another device or an alternative browser.
Deposit or Withdrawal Not Processed
Deposits are typically credited instantly. If there is a delay, try refreshing the page. If that doesn’t help, you can log out and then log back into your account. Usually, the waiting time for deposits is no more than five minutes.
If the deposit is declined, check the accuracy of the entered data and ensure there are sufficient funds in your account.
In some cases, problems may arise during withdrawals. Typically, our payment service processes requests within one day if the account is verified and no additional documents are required. Please note that after processing the request, it may take up to five banking days for the funds to appear on your card. The transfer period depends on the payment method and the date of the request (transfers are not processed on weekends).If a deposit does not appear within 5-10 minutes or is declined despite all data being entered correctly, you should reach out to customer care.
Bonus Issues
Lucky Days offers various bonuses to its clients. To utilize these, they must be activated in the personal account. If free spins are provided as bonuses, simply opening the appropriate game will display them.
Bonus funds cannot be withdrawn immediately. To make the operation available, you must meet the wagering requirements – to find out how much is left, you need to go to your personal account. Unless otherwise stated in the bonus terms, the wagering requirement is thirty times the bonus amount and thirty times the winnings from free spins.
Bonuses are provided for a limited time. They cannot be deactivated after activation. Be sure to read the bonus usage rules carefully; failure to comply may result in the loss of your funds.
Login Issues
Players may experience login issues for various reasons. If your account was blocked due to multiple unsuccessful password attempts, you can request a recovery by using the password reset option. You must have access to the email provided during registration. You can change your password and log into your account by following the special link in the email.
If you forget your password and cannot remember it, click the “Log In” button and leave the password field empty. After attempting to log in without a password, a “Forgot Password” button will appear on the page. Click it and follow the system’s prompts to restore access. The process is simple and involves several steps; you just need access to the email linked to your account.
You can also restore your account if it was closed, the waiting time expired, or it was suspended at the client’s request. Contact the support team in any convenient way, and the operator will advise you on the restoration timelines. Reaching out is also advisable if you cannot recover access yourself due to losing access to your email.
If the account was deleted by the users or closed due to rule violations, restoration is not possible.